Question 1

What is your Return & Exchange Policy?

Accepted Answer

At PinAPalooza, we are committed to customer satisfaction. We gladly accept returns and provide refunds or coupon credits for your purchase. Merchandise must be returned in its new, original condition. The customer is responsible for all return shipping charges unless the item is damaged or defective. Please refer to the Returns and Exchange page for additional information.

Question 2

Do you offer exchanges for defective products?

Accepted Answer

Yes. PinAPalooza NY will replace any product exhibiting major manufacturing defects, contingent upon product availability. Please note that minor factory variations are considered standard and acceptable. Each pin is a unique work of art and may have slight imperfections, which are considered normal. Due to the manufacturing process and the limited production nature of these items, variations in color, glittering, texture, or detail may occur. These small differences are part of what makes each pin special. We do not offer exchanges or discounts on pins with small imperfections. To qualify for a full replacement, submit your claim with images of the defective product within 7 days of delivery via email to Pinapalooza@optimum.net. Please be aware that if the defect is deemed minor, the customer is responsible for all return shipping charges. We want to ensure a fair process for everyone. Our team will carefully assess the nature of any defect to determine if it warrants a replacement or other resolution. If a returned or exchanged product, upon receipt, has only a minor defect, we will issue a refund, less any associated costs. Merchandise must be returned in its original, unused condition as purchased. Customer is responsible for all return shipping charges unless the item is factory damaged/defective. Shipping fees are non-refundable.
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Our return/exchange policies are subject to change at our sole discretion without advance notice.

Question 3

Can I cancel or change my order?

Accepted Answer

If you need to modify or cancel an order, please contact us immediately. Once an order has shipped, it cannot be changed or canceled.

Pin A Palooza

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